At 8win, your privacy is more than a legal obligation – it is the trust you place in us every time you log in, make a deposit or enjoy betting on our platform. This Privacy Policy clearly and transparently explains how we collect, use, store and protect your personal data. We are committed to never selling, renting or disclosing your information to third parties without your consent.
256-bit SSL encryption protects all your transactions and personal information on the 8win platform at all times.
This is the foundation of how 8win manage and protect the personal data of every member in Malaysia.
All personal data and financial transactions on the platform 8win is protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. Data stored in our databases is also encrypted using AES-256 to ensure multi-layered protection.
8win has never and will never sell, rent or trade member personal data to any third party for marketing or commercial purposes. Your data belongs entirely to you, and we use it only for the purposes clearly set out in this Privacy Policy.
We only collect personal data that is strictly necessary to provide our services 8win to you. We do not collect irrelevant or excessive information. This data minimisation principle ensures your risk exposure is kept to a minimum.
You have the right to access, correct, download or request deletion of your personal data from the 8win at any time. We provide a clear and straightforward process for exercising these rights without having to navigate complicated procedures.
Your personal data is not stored indefinitely. 8win has a clear policy on how long each category of data is retained, after which it will be securely deleted or anonymised in accordance with established procedures.
In the event of any data security breach that may affect your information, 8win is committed to notifying you in a timely manner and taking immediate remedial steps to protect your interests.
This Privacy Policy describes the privacy practices of 8win (website https://8win.express and related mobile applications). This Policy should be read together with Terms & Conditions us. By registering and using the platform 8win, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform.
8win collects your personal data through several means – directly when you register or use our platform, automatically as you browse our website, and occasionally from trusted third-party sources. The categories of data we collect are as follows:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, Malaysian IC number, date of birth, gender | Registration form, account verification |
| Contact Data | Malaysian phone number, email address | Registration form, profile updates |
| Financial Data | Bank account number, account holder name, deposit and withdrawal transaction records | Deposit/withdrawal processing via TnG, GrabPay, DuitNow, FPX |
| Betting Data | Betting records, winnings, losses, sports types of interest | Automatically via platform activity |
| Technical Data | IP address, device type, operating system, web browser, cookie data | Automatically during platform use |
| Usage Data | Pages visited, session duration, features used, login timestamps | Automatically via system logs |
We do not collect special sensitive data categories such as health information, political views, religious beliefs or biometric data, unless explicitly stated and you have provided express consent for that purpose.
Your Consent: By completing the registration form and clicking "Register", you consent to 8win collecting and processing your personal data in accordance with this Privacy Policy. You may withdraw this consent at any time by contacting our support team, though doing so may mean you can no longer access some or all of 8win's services.
8win uses your personal data solely for legitimate, clearly stated purposes. The following are the primary purposes for which your data is used:
8win will not use your personal data for any purpose other than those stated above without first obtaining your renewed consent.
8win does not sell, rent, or trade your personal data to third parties. However, there are limited circumstances in which we may need to share your data with certain parties in order to provide our services to you:
Our Commitment: In all data-sharing situations described above, 8win ensures that recipients are bound by data protection agreements that meet or exceed the standards we uphold. We never share your data with third-party advertisers for marketing purposes without your explicit consent.
Protecting your personal data is our top priority 8win. We have implemented a range of technical and organisational measures to ensure your data remains secure at all times:
Shared Responsibility: While 8win takes all reasonable steps to protect your data, the security of your account also depends on your own actions. Please use a strong, unique password, enable 2FA, never share your login credentials with anyone, and contact us immediately if you suspect any unauthorised access to your account.
8win does not retain your personal data for longer than is necessary for the purposes stated, or as required under applicable Malaysian law. The following are general guidelines for data retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For as long as the account remains active | Required for service delivery |
| Closed Account Data | 7 years after closure | Legal requirements & regulatory compliance |
| Financial Transaction Records | 7 years | Tax compliance & anti-money laundering |
| Support Communication Logs | 3 years | Dispute resolution & service improvement |
| Technical Data & System Logs | 90 days | Security monitoring & troubleshooting |
| Cookie Data | 30 days – 2 years (depending on type) | Platform functionality & usage analytics |
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with the procedures established by 8win, ensuring it can no longer be linked to your identity.
As a member 8win in Malaysia, you have the following rights regarding the personal data we hold about you. You may exercise any of these rights by contacting our support team:
Request a copy of the personal data we hold about you and information on how it is used.
Request the correction of any inaccurate or incomplete personal data held in our records.
Request the deletion of your personal data in certain circumstances, subject to mandatory legal obligations.
Request that we restrict the processing of your data in certain circumstances while any related issues are being resolved.
Receive your personal data in a machine-readable format for transfer to another provider should you choose to do so.
Object to the processing of your data for specific purposes, including direct marketing communications.
To exercise any of the rights above, please contact the data protection team 8win at support@8win.express stating the right you wish to exercise along with your account details. We will process your request within 30 business days. For complex cases, we may extend this period to up to 60 days, with prior notice to you.
Platform 8win uses cookies and similar tracking technologies to enhance your experience, safeguard your account, and understand how our platform is used. The following are the types of cookies we use:
You can manage your cookie settings through your web browser or via the privacy settings in your 8win you. Please note that disabling certain cookies may affect the functionality of the platform.
Platform 8win is intended solely for individuals aged 18 years of age and above. We do not knowingly collect, store or process personal data of individuals under the age of 18.
During the registration process, members are required to confirm that they are 18 years of age or older. 8win also uses age verification tools and KYC checks to identify and prevent registration by underage individuals.
If You Suspect Misuse: If you believe someone under the age of 18 may have registered for or accessed an 8win account, please contact us immediately at support@8win.express. We will investigate promptly and take appropriate action, including account closure and deletion of all related data.
In the course of its operations, 8win may need to transfer your personal data to locations outside Malaysia – for example, to cloud service providers or technical infrastructure operating in other countries. When such transfers occur, 8win ensure that:
You may contact our team for more information on the specific mechanisms we use to protect your data during cross-border transfers.
8win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or platform improvements. When material changes are made:
We encourage you to review this Privacy Policy periodically to stay informed about how 8win protects your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 8win handles your personal data, do not hesitate to contact us through the following channels:
Send privacy and data protection enquiries to support@8win.express. We aim to respond within 24–48 working hours.
For urgent enquiries regarding privacy or account security, please use the in-platform live chat 8win. Our team is Malaysian-speaking and available to assist at any time.
Complaints to the Authorities: If you are not satisfied with how 8win has handled your privacy complaint, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD) or the relevant regulatory authority in your jurisdiction.